Support

01Get in touch

Email [email protected]. That reaches the whole team, including the people who build the app, and it is the fastest way to get an answer.

If you would rather talk, say so in your email and we will call you back on the number you signed in with. We reply within one working day.

02What to tell us

You will get a faster answer if your first message includes:

• Your business name, and the mobile number you signed in with
• What you were trying to do, and what happened instead
• Whether you are on Android or iPhone
• A screenshot or a screen recording, if you have one

You do not need to describe it in technical terms. Tell us what you asked Kaarak for and what you saw, in your own words, and we will work it out.

03Common things we can help with

Most messages we get are one of these, and all of them are quick to sort out:

• The one-time code did not arrive on WhatsApp
• Connecting your Google Business Profile, or reconnecting it after it expired
• A post, reply or image that did not come out the way you wanted
• The assistant not hearing you, or answering in the wrong language
• Uploading your menu, price list or catalogue
• Billing questions, and changing or cancelling your plan

04Deleting your account

You can delete your Kaarak AI account and its data at any time. In the app, open Settings and choose Delete account. If you cannot get into the app, email us and we will do it for you.

Our Privacy Policy sets out exactly what is removed and what we keep.

05Privacy and terms

Our Privacy Policy explains what the app collects, who processes it and the rights you have under the Digital Personal Data Protection Act, 2023. Our Terms of Use cover your account and what you can expect from the assistant.

06Who we are

Kaarak is built by Kaarak AI, based in India. For anything about your personal information, including a complaint, write to our grievance officer at [email protected].